Most leaders herald the promise of AI. Many employees, meanwhile, see it as a looming threat, a modern echo of the familiar taunt: “Anything you can do, I can do better.” In India, this anxiety is especially charged. From IT services campuses in Bengaluru to back-office operations in Hyderabad and fintech hubs in Pune, entire … The Rise of the Human–AI Workforce
The internet is full of AI agent demos that perform well under controlled prompts and collapse under operational stress. Real deployment demands resilience.
Structural change in Indian banking’s distribution architecture is already an accomplished fact, thanks to the large-scale adoption of digital technologies. The expansion of mobile banking, UPI, Aadhaar, API-led banking, and banking-fintech partnerships has reshaped distribution architecture and improved accessibility. The next big change in Indian banking will not be about distribution capability. It will be … How Generative AI Is Rewriting the Economics of Indian Banking
What if your enterprise AI could be powerful, private, and fully under your control—without depending on Big Tech? Zoho is turning that vision into reality with its latest innovation: Zia LLM. Zoho introduces Zia LLM, a homegrown, enterprise-grade large language model designed for privacy, performance, and complete control. Built in India, trusted worldwide. Zoho Corporation, … Zoho’s Zia LLM: Made in India, Built for Enterprise AI
“AI will not replace people. It will replace people who don’t use AI.” — Naval Ravikant The argument isn’t about adopting AI but rather about letting someone else run your company. A deceptive sense of progress has been produced by the haste to integrate sleek models into every workflow: pilots take off, dashboards light up, … Who Holds the Keys to Your AI and Why It Matters
The future of work is increasingly being defined by autonomy, not just for employees, but for the software they use. Agentic AI, or autonomous systems that make decisions and act without constant human input, is gaining traction across industries. Yet, Gartner predicts that over 40% of agentic AI initiatives will be abandoned by 2027 due … Agentic AI: 40% of Projects Risk Failure by 2027
Introduction In recent years, Indian customers across telecom, e-commerce, banking, and other sectors have faced growing frustration with support services. Companies are increasingly pushing AI chatbots and automated systems to handle complaints and queries, often with minimal human oversight or training, in the name of efficiency. Paradoxically, this trend has worsened the customer service experience … Declining Customer Service in India: AI Chatbots and Global Competitiveness